1. Product Quality & Materials
Q: Are your products authentic luxury items?
A: Our products are high-quality alternatives inspired by luxury designs. While they are not original branded items, we use premium materials and craftsmanship to ensure durability, style, and elegance.
Q: What materials are used in your products?
A: We use a combination of synthetic leather, PU, metal hardware, and other high-quality components. Every product undergoes strict quality control to maintain consistency and aesthetic appeal.
Q: How can I tell the quality of your products?
A: Each item is carefully inspected for stitching, material texture, and hardware quality. Customer photos and reviews also demonstrate the reliability and style of our products.
2. Shipping & Delivery
Q: How long does shipping take?
A: Standard shipping typically takes 7–15 business days depending on your location. Express shipping options are available at checkout for faster delivery.
Q: Do you ship internationally?
A: Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination.
Q: Can I track my order?
A: Absolutely! Once your order is shipped, you will receive a tracking number via email or your account page.
3. Returns & Exchanges
Q: What is your return policy?
A: We offer a 14-day return or exchange policy for unused and undamaged items. Items must be returned in original packaging. Personalized or customized products are non-refundable.
Q: How do I request a return or exchange?
A: Simply contact our customer service team via email or live chat with your order number and reason for return. We will guide you through the process step by step.
Q: Who pays for return shipping?
A: Return shipping costs are generally the responsibility of the customer, unless the item is defective or incorrect.
4. Sizing & Fit
Q: How do I know which size to order?
A: Each product page includes a detailed size chart. Please measure yourself and compare with the chart for the best fit. If you are between sizes, we recommend sizing up for comfort.
Q: Are your bags adjustable or flexible in size?
A: Most of our bags feature adjustable straps or flexible compartments, allowing you to customize for your needs.
5. Payment & Security
Q: What payment methods do you accept?
A: We accept credit/debit cards, PayPal, and major digital wallets. All transactions are secured using SSL encryption.
Q: Is my personal information safe?
A: Yes! We take privacy seriously and never share your personal data with third parties. Our site uses advanced security measures to protect all customer information.
6. Promotions & Discounts
Q: Do you offer discounts for first-time customers?
A: Yes! Sign up for our newsletter to receive exclusive offers and a welcome discount on your first order.
Q: Are there seasonal sales or promotions?
A: We frequently offer limited-time promotions. Keep an eye on our homepage and newsletter for the latest deals.
7. Contact & Support
Q: How can I contact customer service?
A: You can reach us via live chat, email, or contact form. Our support team is available Monday to Friday, 9 AM–6 PM (GMT+0).
Q: How quickly will I receive a response?
A: Most inquiries are answered within 24 hours on business days. During high volume periods, response times may be slightly longer.